Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email (payment must be received prior to shipping). You will receive an email notification when your order has been shipped.

For all Tracking information please check your Customer Account or the Email that was sent to your registered email address upon confirmation of shipping. https://www.brighteyes.com.au/_myacct/login

Domestic Shipping Rates and Estimates

All orders within Australia are sent via Australia Post Standard or Express Delivery or Star Track FPP. Parcels do not require a signature on delivery and will be left in a safe place at the address. If you need a signature on delivery for your order, this needs to be added into your order notes at the checkout.

Shipping charges for your order will be displayed at checkout.

Orders under $99 have the option to choose from Standard Postage for $12.50 or Express Postage for $15.00.

All orders over $99 will have free Standard Shipping automatically applied at the checkout as well as the option to choose Express Postage for $15.00.

International Shipping

All International orders are sent via Australia Post Standard or Express. 

We offer international shipping to the following countries:  Canada, Czech Republic, Denmark, Fiji, France, Germany, Greece, Italy, New Zealand, Papua New Guinea, Poland, Sweden, Switzerland, United Kingdom, United States, Vanuatu, Malaysia

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. BrightEyes is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available with the courier.

For domestic orders - If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at online@brighteyes.com.au with your name and order number, and we will investigate it for you.

For international orders - If you haven’t received your order within 45 business days of receiving your shipping confirmation email, please contact us at online@brighteyes.com.au with your name and order number, and we will investigate it for you.

Shipping to P.O. boxes

We ship to P.O. Boxes and Parcel Lockers within Australia.

Refunds, returns, and exchanges.

Click Here For BrightEyes Online Return Policy

Australia Post & Star Track Shipping

• Delivery Timeframes
  While we strive to ensure your order is dispatched promptly and reaches you within the expected timeframe, please note that delivery times may vary depending on Australia Post's schedules and processes.
• Delayed Parcels
  In the event your parcel is delayed, we are required to liaise with Australia Post to locate the parcel. An inquiry will be lodged with Australia Post to investigate the issue. Australia Post may take up to 20 business days to complete their investigation and provide a resolution.
• Replacements and Refunds
  During the inquiry period with Australia Post:
  • We cannot provide a replacement item or issue a refund for the cost of the item while the investigation is ongoing.
  • This is due to the possibility that the parcel may still arrive during this time.
• Customer Responsibility
  Customers are responsible for providing accurate delivery information at the time of purchase. If an incorrect address is provided or the parcel cannot be delivered for reasons outside of our control, additional fees may apply for redirection or reshipping.
• Resolution
  Once Australia Post finalises their investigation, we will act promptly to resolve the matter based on their findings. This may include issuing a refund or replacement if the parcel is deemed lost.
• Contacting Us
  If you believe your parcel has been delayed, please contact us at online@brighteyes.com.au so we can assist you in lodging an inquiry with Australia Post.

By placing an order with us, you agree to these terms and conditions regarding Australia Post shipping and delivery processes.