BrightEyes Online Return Policy

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer returns within 30 days of purchase, please note that you will be liable for the cost of the return freight. You can return your product for store credit (can be used in selected stores), an exchange, or a refund to the original payment method.

In the event that your order arrives damaged in any way, please email us as soon as possible at online@brighteyes.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

T. 1800 178 251.

E. online@brighteyes.com.au

Please note the following exceptions to our return and refund policy:

• Returned items must have tags still on and be returned in original product packaging.

• Returned items must have no visible signs of wear or use.

To initiate a return, please complete the following steps:

1. Reply to your order confirmation email to request which product/s you would like to return or email us at online@brighteyes.com.au

2. Print the return shipping label that you will receive a link to via email.

3. Send all items back to us BrightEyes using the label provided. (Please note, if you choose to send your item back using a different method and your parcel is lost in transit, we are unable to assist with a lost parcel claim)

Ray-Ban Smart Glasses

Ray-Ban Wearables x Meta sunglasses cannot be returned for an exchange or refund once the security seal has been removed off the box.

Please ensure that you are certain you want to keep your purchase when you remove the security seal and open your brand-new Ray-Ban Wearables x Meta sunglasses.

Ray-Ban Wearables x Meta sunglasses products are excluded from all sale events & promotions in-store and online.

Additional Information

• Once you item has been delivered back to BrightEyes warehouse, please allow 2 business days for your refund, exchange or store credit to be processed.

• Any damaged / used items that are returned will be posted back to the customer at their expense and no refund, exchange or store credit will be processed.

Care of Sunglasses

We really appreciate your business and invite you to visit our stores anytime for regular maintenance in keeping your lenses and temples secure.

We are pleased to offer this service free of charge at any of the BrightEyes stores across Australia.

• Gently wash dust and grit from your lenses under cold running water. For a more thorough clean, use warm soapy water.

• When using a lens spray, do not spray it onto mirrored lenses unless they are made of glass, as this could damage the lens coating.

• Always dry with a microfibre cloth to help prevent scratching. Avoid using tissue or paper products as they can scratch the lenses.

• Salt or chlorinated water can cause corrosion to metal parts of your Sunglasses. If your sunglasses are exposed to these elements, rinse promptly in fresh water, avoid wiping with a dry cloth after exposure, as this can lead to marks or scratches on the lenses.

• Do not leave your sunglasses on the dashboard or console of your car, as excessive heat can cause distortion and damage to frames and lenses.

• To avoid hinge and screw damage, remove sunglasses from your face with both hands.

• Always store your sunglasses in their case for extra protection.

• Never wear your sunglasses on your head, this can cause the frame to stretch, and lenses can become loose.

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Limited Warranty Against Breakage

While every care is taken by our suppliers to ensure screws remain tight, they may loosen with wear. We recommend regular maintenance to ensure lenses and frames remain secure. Lack of regular maintenance may result in lens or frame damage.

BrightEyes offers a limited warranty on its own licensed brands, covering breakage due to defects in material and workmanship for a period of 3 to 12 months from the date of purchase.

The duration of the warranty period (3 to 12 months) will reflect with the value of the product purchased. Scratched lenses are considered normal wear and are not covered under warranty.

If the product(s) are returned to the BrightEyes store where they were originally purchased within the warranty period, if deemed to be under warranty we will, at our discretion, either repair or replace the product.

Bright Eyes does not determine warranty coverage for third-party brands. If it is not clear whether the fault is the result of a defect or misuse, it may be necessary for the item to be returned to the respective manufacturer for assessment.

You will be responsible for any expenses incurred in returning the product to us and collecting it.

We will be responsible for any other expenses if the product is deemed a warranty.

If the damage is not due to a defect in material or workmanship, we will contact you to see if you want us to conduct repairs at your cost.

Please note that the benefits given to you under this express warranty are in addition to other rights and remedies you have under Australian Consumer Law and other laws.

No refunds will be given for purchases of gift cards.

Our express warranty is provided by: BrightEyes Retail Pty Ltd (ACN 48 094 942 533)

PO Box 144, North Lakes QLD 4509

Phone: 1800 178 251

Email: enquiries@brighteyes.com.au